Terms and Conditions



Last Updated: January 2024


Welcome to Cloth & Feather! By using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a purchase or using our services.


  1. Acceptance of Terms:

By accessing and using the Cloth & Feather online store, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

  1. Privacy Policy:

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

  1. Refunds and Returns:

Please refer to our Refunds and Returns Policy for detailed information on our guidelines for returns, refunds, and exchanges. By making a purchase on our website, you agree to the terms outlined in the Refunds and Returns Policy.

  1. Shipping Policy:

Our Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website. By placing an order with Cloth & Feather, you agree to abide by the terms specified in our Shipping Policy.

  1. Custom and Special Orders:

All custom or special orders are considered final and non-refundable. This includes personalised items or products made to specific specifications for the customer. Ensure you review and confirm all details before placing a custom or special order.

  1. Change of Mind:

Cloth & Feather does not offer refunds for change of mind. Store credit is available for returned items in their original condition within 14 days of the original purchase. Proof of purchase must be provided.

  1. Damaged or Faulty Goods:

If you receive damaged or faulty goods, please follow the guidelines outlined in our Refunds and Returns Policy. Notify us within 7 days of receiving the item, provide clear photos, and our customer service team will guide you through the necessary steps.

  1. Cancellation of Orders:

Once an order is placed, it cannot be cancelled or modified. Please review your order carefully before completing the purchase.

  1. Product Descriptions:

We strive to accurately display and describe items on our website. However, variations in colour, size, or other product details may occur

  1. Availability of Products:

Product availability on the website is subject to change without notice. We reserve the right to correct any errors related to product availability.

  1. Pricing Information:

Errors in pricing may occur, and we reserve the right to correct any errors. Customers may be given the option to proceed with an order at the corrected price.

  1. Account Responsibility:

Users are responsible for maintaining the security and confidentiality of account information. Users are responsible for all activities conducted under their account.

  1. Governing Law:

These terms are governed by the laws of NSW + Australia.

Any disputes will be resolved in appropriate courts.

  1. Cybersecurity Policy:

We are committed to ensuring the security of your information and maintaining a safe online shopping environment. Our Cybersecurity Policy outlines the measures we take to protect against unauthorized access, data breaches, and other potential cyber threats. Please review our Cybersecurity Policy [link to the policy] for detailed information.

  1. Force Majeure:

We are not liable for unforeseen events or circumstances beyond our control, such as natural disasters, strikes, or government actions.

  1. Termination of Accounts:

We may terminate user accounts for a breach of terms or suspicious activity. Users will be notified, and an appeal process may be available.

  1. Third-Party Links:

We are not responsible for the content or privacy practices of third-party websites linked on our site. Users should review the terms and privacy policies of any linked sites.

  1. Changes to Terms and Conditions:

We reserve the right to update, change, or modify these terms and conditions at any time without prior notice. Your continued use of the website following any updates constitutes acceptance of those changes.

  1. Contact Information:

If you have any questions or concerns regarding our terms and conditions, please contact our customer service team at enquiry@clothandfeather.com.au


Thank you for choosing Cloth & Feather. We appreciate your cooperation and understanding of our terms and conditions to ensure a positive and secure online shopping experience.


Cloth & Feather
ABN 91 317 450 779
17a Perry Street
Mudgee NSW 2850